Returns or Exchanges

Budlongstore.com Refund Policy

Budlongstore.com is committed to providing customers with a high-quality jewelry shopping experience. In order to ensure your rights, we have formulated the following refund policy, please read and understand it carefully before shopping.

1. Refund conditions

Product quality issues: If the product you received has quality issues, such as defects, damage or not as described, you have the right to apply for a refund. In this case, you need to provide relevant evidence such as product photos and problem descriptions for us to verify.
Not received goods: If you do not receive the goods within the specified time, and we verify that it is caused by logistics problems, you have the right to apply for a refund.
Wrongly sent/missed goods: If we mis-sent or missed goods due to operational errors, you have the right to apply for a refund or reissue.

2. Refund process

Submit an application: You need to log in to your Budlongstore.com account within the specified number of days after receiving the goods (usually within 30 days, but the specific number of days may vary depending on the type of goods or promotions), find the order that needs to be refunded in “My Orders”, click the “Apply for Refund” button, and fill in the refund reason and related information according to the prompts on the page.
Review application: Our customer service team will review your refund application as soon as possible after receiving it. During the review period, we may need you to provide more evidence or information to support your refund request.
Refund processing: Once your refund application is approved, we will refund the amount you paid in the same way as you paid. The refund processing time may vary depending on the payment method. Usually, credit card refunds take 7-15 working days, and savings card refunds take 1-7 working days. The specific arrival time is subject to the payment platform processing time.

3. Notes

Product status: In order to ensure the smooth refund, you need to ensure that the returned goods remain in their original state, including packaging, labels, etc. If the goods are damaged during the return process, we will have the right to reject the refund application.
Shipping cost issues: If the refund is caused by product quality issues, we will bear the shipping cost. If the refund is caused by your personal reasons (such as dislike, inappropriate size, etc.), the shipping cost must be borne by you.
Refund time limit: Please be sure to submit the refund application within the specified time, otherwise we will not be able to accept it. The specific refund time limit may vary depending on the type of product or promotional activities. Please refer to the page prompts.
IV. Contact Us

If you have any questions about the refund policy or need further assistance, please feel free to contact our customer service team. You can contact us in the following ways:

Email: Valerie@budlongstore.com

(Business hours: Monday to Friday, 9 am to 6 pm, EST)

Budlongstore.com will wholeheartedly provide you with a high-quality shopping experience and after-sales service. If you have any questions or suggestions, please feel free to contact us. We look forward to creating a better future with you!